Can we change the itinerary or customise the tour?
Not for publicly listed dates, but if you have your own group or date in mind, Yes. If you want to make a private booking we can help design a tour that suits you. You may have ideas based on any of our tours or something in mind that you can't find on our website. Just get in contact with us and let us know what you have in mind and we'll try our best to make it happen!
Do you cater for vegetarians?
Yes we do! If you have any dietery requirements just let us know when you book in the space provided (Additional Requests). For any severe alergies or other conditions it is best that you let us know in advance so that we can prepare and/ or advise you on what we can provide or what you might need to bring so that are well catered for.
Is the tour suitable for children?
Our policy for children is that children must be over 16 years of age and accompanied by at least one legal guardian. They should be able to complete the tour as would any other participant. We would require that you consult with us about the suitability of older childeren participating on the tour before you book. As these are group tours, we'd need to make sure that your child or children will not impact the enjoyment of the tour of other participants. We would assess this with you on a case by case basis.
We do run family specific tours so these are good options when travelling with kids, or you may choose to opt for a private tour based on any of the tours on our website. Just chat to us about the possibilities about what will work best for your family.
What about Covid 19?
2020 has seen travel grind to a halt and the outlook going into 2021 looks to be more of the same. While we have suspended travel to most of our destinations we are operating tours in China for domestic travellers. We'll open up destinations as the stuation improves and only when travel is green lighted by the relevant health and government agencies.
Travelling during this time means adhering to mandated guidlines and practices which means having green codes enabled on your mobile phone apps, taking Covid tests, wearing masks where neccesary, and filling in contact and travel history forms. These rules and guidelines are constantly changing as situations regarding the virus change, so it is important to remain flexible. We'll inform you of the requirements when you book and leading into the tour departure date.
Given the situation as it is, please understand that cancellations are quite possible and are outside of our control. While we understand the frustrations this may present, we'll do our best to make things run as smooth as possible and keep you informed of any changes as they arise.
During this time we will only accept full payments for tours three weeks before departure. All payments, however, will be refunded in full if the tour is cancelled prior to departure, or your personal covid-related situation precludes you from commencing the tour. Please make sure when booking flights that they are aslo refundable in the event of a cancelation.
How to I make a booking and payment?
Simply go to the "Dates" section of the tour page and click on the "book now" button, or click on "book" on the website header and select your preferred tour and departure date. If you are booking onto an on demand tour and have your own dates in mind there will be an facility for you book here too.
Before you book, we recommend that you read through the tour details and our booking terms and conditions. You can contact us about the trip if you have any questions at email@example.com or set up a time to chat about the tour.
Upon completion of your booking form we’ll send you an acknowledgement email and invoice for a deposit. All long trips (7 days or more) require a deposit of 300USD to guarantee your place. Trips departing within 60 days at booking will require full payment. Once your deposit is received, we’ll also send you a pre-trip information pack that will give you added information about the tour, the region you’ll be travelling through, a checklist of things to prepare, suggestions for packing, training tips and more. For shorter trips and day tours we require full payment 30 days prior to the commencement of the tour or as soon as convenient if booking within 30 days of departure.
Payments can be made on credit card via Paypal or through a direct bank transfer in most currencies. Information on payments will be present on your initial deposit invoice. Paypal payments will incur a 4% fee.
*****COVID 19 Booking Terms Update*****
During this unique time we will only be accepting full payments for tours three weeks before departure. All payments, however, will be refunded in full if the tour is cancelled prior to departure, or your personal covid-related situation precludes you from commencing the tour. Please make sure when booking flights that they are aslo refundable in the event of a cancelation.